Our Policies

 New Client Policy:

  • We require all new clients requesting an appointment for colour to come in for a complimentary consultation and skin patch test prior to confirmation of your service

  • All new clients will be required to pay a 50% deposit on all services prior to your appointment

  • We encourage all new clients to be transparent with your stylist regarding hair expectations and concerns enabling the stylist to provide best results 

  • For your comfort and safety, please notify our stylists if you have allergies, if you are pregnant and your hair history. If you experience discomfort or any symptoms during the service, please alert your stylist immediately 

  • Our salon staff have the right to refuse service to anyone behaving improperly, intoxicated or if your state of health may influence the effects of the service.

  • We have the right to refuse anyone if we do not feel comfortable or confident that we can achieve the best results for you.

  • It is our goal to achieve the best result for your hair that we can. In the time that you have allocated and within the context of your current hair style, length, colour and condition.

  • Our stylist will use all their expertise but it is important to understand that hair porosity, poor condition and hair history may inhibit lightning, toning and styling  results. This is not the stylist's fault.

Deposit Policy:

  • We require 50% deposits on bookings made by all new clients and appointments for the Cezanne Classic Treatments for all clients

  • This payment will be put towards your appointment fee.

Cancellation Policy:

  • We require at least notice 48 hours from receiving your reminder text to be given for any appointment cancellation or rescheduling of an appointment.

  • If you cancel within 24 hours of your appointment, or do not show to a booked appointment you will be charged a cancellation fee worth 50% of your service and we reserve the right to retain any deposit. 

  • Two or more consecutively missed appointments will result in any future booking declined.

  • Your cancellation fee must be paid prior to any future appointment

Late Arrivals:

In order to respect the time of both our clients and staff, we ask that you arrive on time for your appointment. Clients arriving more than 15 minutes late will result in a rescheduling of the appointment and will incur a late cancellation fee

Service Guarantee and Refund Policy:

Your satisfaction is our highest priority. In the unlikely event that we are unable to complete your service to a satisfactory outcome, please let us know during your service or email info@lucahairstyling.co.nz within 72 hours after the service has been performed so we can work to rectify your issue. We will need to see your hair in person to be able to decide on the best remedy. Our first choice will always be a re-do of your hair. Refunds will be provided where required in accordance with the New Zealand Consumer Guarantees Act. If our products are faulty it may either be replaced, fixed or refunded based on our Refund Policy. We do not refund for a change of mind.

  • We ask that you contact us through email with any concerns within 72 hours of your service taking place

  • If you have dark or coloured hair and want to go blonde/light, and it is not blonde/light enough after one attempt, this will not be considered eligible for a re-do or refund.

  • Colours fading due to improper home care, toners fading or other situations beyond our control may also be excluded from a re-do or refund

  • Change of mind will not be accepted. This includes going from blonde to brunette or deciding to grow out your grey.

  • Not following our advice or going against our professional advice will not be refunded. 

  • If you are unhappy with your service, we will work with you to fix it which may incur a cost. Due to the nature of the service and our expertise, we do not offer refunds if you have changed your mind after agreeing prior to the service.

  • If you have had your hair done somewhere else and are unhappy with your previous appointment and ask us to rectify this, we do not take any responsibility for their actions. Our stylists will use their professional expertise to achieve the best results given the limitations from your previous hair service. 

Our Pricing:

  • Our online prices are to be used as a guideline only and may be changed at any time 

  • Extra product and time may be charged for. Change of mind resulting in extra product being used or time taken will be charged for.

COVID-19:

  • Hand sanitiser will be available at our front desk to please use when you enter and leave the salon.

  • If you feel unwell or have cold or flu symptoms we ask that you wait until you are better before having an appointment in the salon.

Christmas Booking Policy:

  • For December bookings a 50% non-refundable deposit is required prior to appointment.

  • All clients that have bookings in December will be contacted throughout November to pay the deposit to confirm your appointment.

  • The deposit will be put towards your appointment.

  • We require at least 1 week’s notice to be given for any Christmas appointment cancellation or rescheduling.

  • If you cancel within 1 week of your appointment, or do not show up to a booked appointment we reserve the right to retain any deposit. 

This is our busiest time of the year and we ask that you give us at least one week’s notice if you need to cancel. We have a waiting list so we ask that you are mindful about taking a December appointment and make sure you are able to commit.